Get in touch
A real person reads every message. Email is fastest, and we reply within 24 hours.
The best way to reach us, whether it is a question before you order, a change to a portrait in progress, or a problem with something that arrived. Include your order number if you have one.
Mailing address
The Heirloom Portrait30 N Gould St Ste R, Sheridan, WY 82801, USA
Our registered business address in the United States. Portraits are made and shipped by our studio team, so please do not send returns here — email us first and we will tell you exactly where to send it.
Looking for something specific? Most answers are on our FAQ, shipping and returns pages.