Shipping & delivery
Free shipping across the United States, with tracking on every physical order.
How long it takes
Every order starts with a free preview, so you see your portrait before you pay. Once you have ordered, production and delivery depend on the medium you chose.
Digital file: today. Your portrait is on your confirmation page as soon as payment goes through, and the link is emailed to you the same day.
Printed Canvas: prepared in 3 business days, followed by 3 to 5 business days in transit.
Framed Fine-Art Print: prepared in 3 business days, followed by 3 to 5 business days in transit.
Hand-Painted Oil Painting: prepared in 21 business days, followed by 3 to 5 business days in transit.
Where we ship
We currently ship physical orders within the United States.
Digital files are available everywhere, delivered by email with no shipping required.
Cost and tracking
Shipping is free on every physical order within the US.
You will receive a tracking link by email as soon as your portrait is on its way.
How your digital file arrives
Your finished portrait is delivered as a high-resolution file, linked from your order confirmation email. The link stays valid, so you can download it whenever you need to print, share, or keep it.
See portrait pricing for every medium and size.
Questions about an order? Email hello@theheirloomportrait.com and we will reply within 24 hours. See also our returns policy.